Orders & Shipping | DEOS Help Center

My order says it was delivered, but I did not receive it.

Sometimes carriers mark packages as delivered a little early, so your order may still arrive within 24 hours. In the meantime: - Double-check around your home, mailbox, or with neighbors - If you live in an apartment, check with your front desk or package room If you still don’t receive your order after 24 hours, contact our support team and we’ll be happy to help track it down or send a replacement.

Last updated on Sep 23, 2025

How long does shipping take?

We process and ship orders within 1–2 business days. Once shipped, delivery typically takes: - 2–4 business days within the U.S. - 7–14 business days for international orders (customs may cause delays) You’ll receive a tracking email as soon as your package is on its way. If you need need to receive your order urgently, we encourage you to choose "Priority Shipping" at checkout.

Last updated on Sep 23, 2025

How do I track my order?

As soon as your order ships, we’ll send you a tracking number by email. You can click the link in your email to follow your package in real time. Didn’t get your tracking email? Check your spam folder, or contact us here and we’ll resend it.

Last updated on Sep 23, 2025

What countries do you ship to?

We currently ship our DEOS Body Deodorizing Spray worldwide. Due to customs restrictions, we only ship DEOS Body Deodorizing Supplement to select countries: United States, Aruba, Austria, Belgium, Croatia, Cyprus, Denmark, France, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Poland, Portugal, Saudi Arabia, Serbia, South Africa, South Korea, Sweden, Switzerland, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, U.S. Outlying Islands, United Arab Emirates (2 of 7 emirates), United Kingdom, Zimbabwe. If your country is found above, we will ship to you. However, we cannot guarantee you will not be charged customs fees upon importation. Please refer to your country's policies prior to placing an order.

Last updated on Sep 26, 2025

What should I do if I provided incorrect shipping information?

If you entered the wrong address, please contact us immediately. We can usually update shipping details if your order hasn’t been processed yet. Due to the speed of our fulfillment, we do not guarantee that we can make modifications. Once an order has been processed, we’re unable to change the address. In that case, you may need to contact the carrier directly or place a new order. 👉 To avoid delays, always double-check your shipping information before checking out.

Last updated on Sep 23, 2025